THE TRANSITION TO DIGITAL TICKETING
Hawai‘i Athletics is making the transition to digital ticketing this year to provide the safest and most convenient experience to our fans. Customers who purchase season or single game tickets will receive their Mobile tickets via email or can access them through their online accounts. Parking and other ancillary tickets may use either Mobile or Print-At-Home options.
With this new process, fans will have the flexibility to easily store tickets on their mobile device. Transferring tickets to a friend via text or email will be simplified through the new eTicketHawaii My Account 2.0 page that fans can access through
HawaiiAthletics.com/MyTicketAccount.
To avoid any issues on gameday, fans should download tickets to their mobile devices before arriving to campus.
THE MOBILE WALLET
Mobile tickets are specifically designed for smartphones and sent either by a text message or email directly to you as a link that you can download to your Apple Wallet or Google Pay. After purchasing your tickets online and selecting the
MOBILE delivery method, see below for instructions on how to download your tickets to your mobile device.
Mobile Wallet FAQs
- Avoid waiting in “Will Call” lines to pick up your tickets.
- Prevent your tickets from getting lost in the mail.
- No need to print your tickets! Simply present your smartphone with tickets at the gate.
- Stay safe with contactless interaction when presenting your ticket upon entry.
If you have an iPhone or an Apple Watch: use the Apple Wallet app, which comes pre-installed and works with iPhone or Apple Watch devices running iOS 6 or later.
If you have a smartphone running an Android operating system: use the Google Pay app, which comes pre-installed.
If you have an account and your smartphone, not to worry. Sign in to your account, navigate to My Tickets choose the event, and download your mobile tickets from there.
Once you have saved your mobile tickets to your Apple Wallet or Google Pay, open your app and tap on the ticket so it displays on your smartphone. And then, hold your smartphone up to the scanner so the barcode is visible, and scan the barcode.
| HOW TO DOWNLOAD TICKETS TO MOBILE WALLET |
Step by Step Instructions:
- Log in to your account from your smartphone at HawaiiAthletics.com/MyTicketAccount
- Select the "My Account / Season Ticket Renewals" button
- Under the "My Tickets" section, select the event you would like to download tickets for
- Tap on the button: “Add to Apple Wallet” or “Add to Google Wallet” for each ticket you would like to download
- Tap ADD when presented with your ticket
- Go to your Wallet and your ticket should be there!
Sign in to your account from your smartphone and download tickets to your mobile wallet for safekeeping, easy retrieval, and quick entry at the event! You can always access your ticket via your account on the mobile browser, but
we encourage you to use your mobile wallet and download your tickets in advance to save you time.
| HOW TO TRANSFER TICKETS + ACCEPT TRANSFERS |
SENDING TICKETS
Step by Step Instructions:
- Log in to your season ticket account at HawaiiAthletics.com/MyTicketAccount from your smartphone
- Returning online customers: Log in with email and previously created password.
- Season ticket holders new to etickethawaii.com please see “How do I activate my season ticket account online?" in the FAQs below
- Select “My Account”
- Tap the “Transfer Tickets” button
- Select the events and tickets you want to transfer, then fill in the mobile phone number of the recipient
- Tap “REVIEW TRANSFER” to check recipient's mobile phone number, event(s), and seat(s).
- If Information is correct continue to #6
- If there is an error Tap “Change” to edit.
- Tap “TRANSFER TICKETS” and your tickets will be sent via text message!
You can transfer multiple tickets from multiple events, transfer to multiple people, all with the same easy process.
ACCEPTING TICKETS
Step by Step Instructions:
When someone sends a ticket transfer, you’ll receive a text message letting you know you have a pending transfer. If you already have an account, accept the transfer and you will be prompted to log in to retrieve the tickets.
- Tap on the link from your text message
- Tap ACCEPT TRANSFER — note that there is an expiration date to the transfer
- Log in to your account
- And you are done! Your new tickets are listed in your account and can be downloaded to your mobile wallet
If you do not have an account, you will be prompted to create one in order to complete the transfer and access your tickets.
| HOW TO REDEEM FLEX-PACK TICKETS (MOBILE ONLY) |
Step by Step Instructions:
- Log in to your account from your smartphone at HawaiiAthletics.com/MyTicketAccount
- Click on [My Account] located in the submenu (three horizontal lines) at the top right of the page
- Click on the [Exchange Tickets] option then select an item to start the exchange
- Select the voucher(s) you would like to use and click [Next]
- Click on the event you would like to exchange your voucher(s) for
- Select your seats and click [ADD TO CART]
- Select a delivery method and click [Next]
- Review the exchange and click [Yes, Submit Exchange]
You will receive two confirmation emails after completing your transaction.
If you have an account and your smartphone, no worries. Log in to your account, navigate to “My Tickets,” choose the event, and download your ticket/pass from there.
Please contact the Stan Sheriff Center Ticket Office during hours of operation for further assistance:
By smartphone: (808) 956-4482
By email: uhtic@hawaii.edu
In person at the Stan Sheriff Center Ticket Office - 1337 Lower Campus Rd.
Hours of Operation:
Monday-Friday:
9 a.m. - 5 p.m. * (Closed on Holidays)
*remains open past 5 p.m. for games played on weekdays
Weekends and Holidays during home games:
- For Football SSC Ticket Office opens 2 hours before kickoff
- For SSC events the SSC Ticket Office opens 90 mins before event
- For Baseball the LMS Ticket Office opens 1 hour before 1st pitch
Each mobile ticket should be treated like any other valid ticket. Mobile tickets are individually scanned allowing one scan per entry. Any attempts to duplicate, alter, or sell copies of the mobile tickets may result in being refused admission to the event. This provides heightened security by Identifying counterfeit and stolen tickets.
No. A mobile ticket barcode cannot be transferred to paper. Any barcodes transferred to paper will not be acceptable for entrance into our venues.
No. Screenshots of a ticket or pictures of the barcode will not be valid for entry.
Yes, you can swipe through your available tickets (using your digital/smartphone wallet) at the venue if the entire party is present. For easier entry, it is recommended to send each individual their own ticket.
- If you do not own a smartphone, please contact the Stan Sheriff Center Ticket Office for further assistance Monday through Friday (9 a.m. – 5 p.m.) at 808-956-4482 or uhtic@hawaii.edu.
- On event days, please visit the ticket office for assistance.
Customers that have an account with the ticket office but have not yet signed in may link their existing account using their email address for use on etickethawaii.com.
Link an Account Instructions:
- Go to the “Sign In” page at HawaiiAthletics.com/MyTicketAccount
- Enter the email address associated with the account and click [Continue]
- If the email is already associated with an existing account, the "Account Found' screen will appear. Click [Send Me a Code]
*If more than one account displays please activate the account with your season tickets.
- A 6-digit verification code will be sent to your email
- Input the 6-digit verification code and click [Verify] to activate your account
- Once activated, create your new password and click [Create Password]
