UH Ticket Marketplace - Frequently Asked Questions
Selling tickets
Do I need to signup if I already have an eTicketHawaii.com account?
Yes. You will need to create a separate account for each UH sport's Ticket Marketplace. Your logins and passwords can be the same for each sport's Ticket Marketplace account as well as your eTicketHawaii.com account.
Why would I want to sell my tickets?
Season Ticket Customers:
If you cannot make it to a UH sporting event, you can place your tickets for sale on the Official University of Hawaii online Ticket Marketplace. If your ticket is sold, you will receive a 60% credit of the ticket sale price towards your season ticket renewal for next season.
What do I receive when my tickets sell?
For each ticket that sells, you will receive a 60% credit of the ticket sale price as outlined in the Terms and Conditions. You can use this credit towards your season ticket renewal for next season. The amount of your credit is listed in the email message you receive. You can review the status of your Ticket Marketplace account under "Sales History".
How do I sell my seats?
Under "My Inventory", or home page, click Sell next to the event you would like to sell tickets for. Set the key aspects of the ticket sale, including:
Selecting the seats you wish to sell.
Set how many days and hours before the event you would like your sale to end.
Enter your seller description.
Click finish to complete your ticket posting. Be sure to hold on to the tickets until further email notice. If your tickets do not sell, your original tickets are still valid and available for you to use at the event.
What are Seller Descriptions?
Providing a description of your posting in this field is designed to help you customize your offer and make it attractive to prospective buyers. Descriptions may be up to 200 characters in length.
The first 52 characters of descriptions included in the “Description” field appear on the main posting page. To access the complete description, as well as all of the items included in a posting, simply click on the plus (+) sign after the partial description located in the “Description” column. The page will reconfigure to include the complete posting. Please note that you are responsible for the accuracy and appropriateness of the descriptions included with your postings on the UH Ticket Marketplace.
What are the Seller Description Rules?
Sellers have the ability to describe their ticket posting during the ticket posting process. Sellers are limited to entering up to 200 characters to describe their ticket offering. At no time will Sellers be allowed to enter seller descriptions that contain the following:
1) Personal contact information such as e-mail address, telephone numbers or arrangements for sales outside of the UH Ticket Marketplace.
2) Profanity or offensive, inappropriate language.
3) Inaccurate descriptions of postings, including misleading information regarding seat location, amenities or single event price.
4) Links to outside websites, or other solicitations.
5) Disabled Seats must be clearly designated.
Sellers that are found to be in violation of the Seller Description Rules will have their Ticket Marketplace access revoked. All item descriptions are subject to review.
How many tickets can I place for sale?
You may place as many tickets for sale as you wish, however the total number of seats for sale at one time for a specific event and also the total number of events you can sell over the course of the year may be restricted by the Athletics Department. This means there may be occasions when you will not be able to list tickets for sale.
When selling tickets for a specific event, note that if you have a large number of tickets to sell, it may be best to sell them in several smaller blocks instead of one large block.
How can I be sure that I placed my tickets for sale?
After placing tickets for sale, you will receive an email message confirming that you have successfully placed your tickets for sale. You can also review your ticket activity under "My Market".
What do I do with the tickets I have placed for sale?
You will be notified via e-mail when your tickets have been sold and the bar code on your original tickets will be canceled. Ownership of the sold tickets will then be transferred to the ticket buyer. After receiving notification that your tickets have been sold, you must destroy your season tickets for that event. If your season tickets are attempted to be used for admittance after they have been sold, all privileges to the UH Ticket Marketplace including, but not limited to, buying and selling of season tickets via the UH Ticket Marketplace may be revoked.
If your tickets do not sell you will be notified via email and your original tickets will still be valid and available for you to use at the event.
Will I be notified if the tickets sell?
Yes. Once your tickets sell, processing the transaction may take up to 30 minutes, at which time confirmation of your sale will be posted in your Marketplace Messages and emailed to you.
Can I cancel a ticket sale?
Once you have placed tickets for sale, you can cancel the sale in the "My Market" section. Select the ticket sale you would like to cancel and click Withdraw Tickets. However, once a ticket sells, you may no longer cancel that sale.
What happens if I sell my tickets and the game is cancelled?
In the rare occasion an event is cancelled due to rain or other circumstances, you will not receive credit for your ticket sale. Ownership of the tickets will be transferred back to you and you will be allowed to attend the rescheduled event. New tickets to the rescheduled event will be reprinted and sent to you in the mail. If the rescheduled event does not allow for ample time to ensure your tickets will arrive via standard mail, you will be required to pickup your tickets at the Will Call window of the event’s venue on the day of the game. Please read our Terms and Conditions for complete details.
What happens if my tickets do not sell?
If the tickets do not sell, you will receive an email message telling you so. Your original tickets are still valid and available for you to use at the event.
When can I place tickets for sale?
Tickets may be posted at the time you receive your season tickets in the mail.
When do ticket sales end?
When you place your tickets for sale, you specify when you would like the ticket sale to end.
Selling Disabled Seats
When posting disabled seats for sale on the UH Ticket Marketplace, you must clearly note in the description field: Disabled seat.
By E-mail: uhtic@hawaii.edu
By Phone: (808) 956-4482
Buying tickets
How do I search for available tickets?
In order to search for available tickets posted for sale on the UH Ticket Marketplace you can use the Filter Events tool located at the top of the Market View page. Simply select the opponent or game date of the event you are looking for. Your results will be displayed after you click the “Filter Events” button.
How do I perform an Advanced Search?
In order to perform an Advanced Search, click on the “Refine Search” text on the Market View page. Next, select your search criteria from the displayed options. You will be able to look for available tickets based on opponent, month, day of week, time of day, location, number of items, and price. Feel free to search by any combination of the available criteria. Your results will be displayed on the Market View page after you click Filter Events.
How do I buy tickets instantly?
There are two ways to select the game for which you would like to buy tickets:
Under "Market View" click Buy next to the appropriate game.
Use the Filter Events or the Refine Search tools to locate specific tickets to buy.
Next, you will review the tickets that are for sale. Go through the Event, Billing and Credit Card Information. Then click Submit to confirm the purchase. Please refer to the Terms and Conditions to review the ticket buying fees.
What are Seller Descriptions?
Ticket sellers may provide a text description of the tickets they are selling. Seller descriptions can be viewed from the Market View page by clicking on the plus (+) sign after the partial description located in the “Description” column. The page will reconfigure to include the complete seller description just below the sale listing. Seller descriptions are also displayed within the Ticket Details window that is displayed on the left hand side of the page after you click on Buy or View. Double clicking on the plus sign on the top of the Description column will display all descriptions on that page.
How will I receive the tickets I have purchased?
When purchasing tickets you will be asked to choose your desired delivery method. All ticket buyers will have the option to either print their tickets at home or Will Call window pickup. Buyers that choose the Print at Home delivery method will be able to print out their tickets from their home PC provided they have a printer. Buyers that select Will Call as the delivery method will be able to obtain their tickets at the event’s Will Call window on game day. A valid photo ID is required for ticket pickup.
Who is selling these tickets?
Season Ticket Customers place tickets for sale for games they cannot attend. Previously, these seats would go unused and would not be available for purchase. Unlike tickets sold by ticket brokers, tickets sold on the UH Ticket Marketplace are guaranteed to be valid for the event purchased.
How can I be sure that I bought tickets?
After purchasing tickets, you will receive an email message confirming your ticket purchase. You can also review your ticket purchase activity under "Purchase History".
What happens if the game is cancelled?
If you have purchased tickets off the UH Ticket Marketplace for a game that has been cancelled due to rain or other circumstances, you will be refunded your total purchase price of the tickets. You will not receive tickets to the rescheduled event. Please refer to Terms and Conditions for complete details.
Will I be reminded of the tickets I have purchased?
You will receive an email reminder before the game or event for which you have purchased tickets.
Can I cancel a ticket purchase?
Tickets purchased via the UH Ticket Marketplace are non-refundable. All sales are final. Ticket exchanges are not allowed. Please refer to Terms and Conditions for complete details.
When do ticket sales end?
When placing the tickets for sale, the seller selects when they would like to stop the sale of their tickets. Please refer to the Fixed Price descriptions for more information.
Buying Disabled Seats
The University of Hawaii Athletics Department has designated seats at all venues specifically for guests with disabilities. A description of the disabled seats posted for sale can be found in the Seller Description.
Contact Us
If you did not find the help you were looking for in our FAQ's, please contact us by using one of the methods below and we will get back to you as soon as possible.
By E-mail: uhtic@hawaii.edu
By Phone: (808) 956-4482
